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by WhiteOwlLion 3220 days ago
> their customer service is probably the worst that I've ever experienced.

Worse than BookIt? I used Expedia for my honeymoon but didn't require any changes. I gave them two chances to rectify issues with other travel and they blew it both times. I won't book with BookIt nor Expedia any more. Sometimes booking directly with hotels & airlines end up being cheaper. I saved $50 booking directly with a hotel, so sometimes they are not cheaper and you are just paying for their sales commission.