[kbenson]

Just reading through his response takes quite a while, and at the end you're left either accepting his interpretation and explanation, or you need to probably wade through some multiple of that content in disparate other sources to get the other side.

Given the types of complaints and their subjective nature in some instances, I imagine you're probably looking at something close to 4-5 hours at least to get enough context to form an objective opinion of your own on this situation if you aren't coming into it with that background knowledge already. I'm not willing to invest that.