[mustacheemperor]

>they know they can't provide it.

Valve cares so much that they provide us with all these hats, skins, trading cards, and microtransactions because they know they can deliver a great hat or trading card?

In this case Valve has been completely unable to deliver a new, good videogame since at least 2012, which is when many online say most of the good writers and developers left. In that case it'd be less hurtful for the community to hear the truth than "radio silence."