Really? Are there certain services you find to be buggy? I feel like Sonos is one of the least buggy pieces of tech in my house. That's what I love about it. It just works, I don't have to explain to non-technical family members how to work around issues, etc. But we almost exclusively use it for Apple Music and Spotify, so maybe there are some rough edges we haven't encountered.
5. "Hi, we think now would be a great time to update the firmware on your Sonos devices. We could have done this at any time during the last two weeks since you used any of your Sonos devices, but your time is worthless to us, so we'll make you babysit the update for the next 5 minutes. Hope you weren't launching the app because you wanted to play music right now."
At a minimum they should have the decency to launch the app-store review flow during this forced delay so that they'd have some public recognition of the supreme annoyance this process causes.
Ok, yeah, that's definitely not a use case I have tried. (In fact, one of the biggest reasons I switched to Sonos from using Airplay is that I wanted to get away from relying on my phone's network connection to have the music play.)