How is this any less scary? If a company can just _mistakenly_ cut off my email without warning, and I can't fight through the customer service abyss to get it back, shouldn't I be concerned?
Except for the vast (and I mean _vast_) majority of users, this is never an issue.
You've got a chance of being struck by a meteor whenever you leave your house (and also while being in it). Do you solve that problem by staying inside? No. You go outside and take those odds. The chance that you'll be mistakenly shut down by a mistake is minuscule. Google has proven in the past to be a reliable way to do things like whistleblowing and hosting questionable content. The fact that one or even a dozen users get banned doesn't invalidate Google's history of keeping a _vast_, _overwhelming_ majority of even their free users safe.
You've got a chance of being struck by a meteor whenever you leave your house (and also while being in it). Do you solve that problem by staying inside? No. You go outside and take those odds. The chance that you'll be mistakenly shut down by a mistake is minuscule. Google has proven in the past to be a reliable way to do things like whistleblowing and hosting questionable content. The fact that one or even a dozen users get banned doesn't invalidate Google's history of keeping a _vast_, _overwhelming_ majority of even their free users safe.