[hkothari]

As a customer of simple I cannot agree with this statement more. This is disheartening news for me.

I've tried for the past few years to use them as my primary bank but it's actually unusable in that regard. Lately I've been asking myself what they're actually good at and it seems like the answer is mostly for providing prompt customer support to work around the issues that they're imposing on me in the first place by not being a real bank. I'm now slowly trying to transition away from them to something like Ally which seems to at least have some visible benefits.