[keebEz]

I had a stewardess dump a tray full of water on me and my laptop about an hour into a 5 hour flight. She couldn't give me more than a $50 credit, and I had to go to the customer service rep desk after the flight.

First thing he said after I explained to him the situation was "Do you have twitter?". Confused, he explained to me that it was the first thing he had to tick off on the customer resolution checklist. I get it, but a bit of insult to injury.

[composer]

DHH posted about his bad airline experience[1] in 2013. An app for addressing both your experience and his experience is feasible for the HN crowd. Please steal this business plan[2]. tl;dr Today, getting issues resolved places the burden of effort is the wronged. This can be shifted. "Reversing" things does wonders.

[1] http://david.heinemeierhansson.com/2013/american-airlines-ea... [2] https://gist.github.com/iL3D/59df64947d42828d848ebfc1651a312...

[dawnerd]

I've almost had hot coffee spilled on my laptop. I've learned to keep an eye out for anyone walking by with anything spillable and hide my laptop. I get that sometimes they can't avoid it with turbulence/people bumping into them/whatever.