[__strisk]

God I hate those backyard cottages, did you label yours as a "casita" too? Some AirBnB hosts literally go to home depot, haul a shed, plant it, add crappy insulation and list it.

I actually find that to be the worst aspect of AirBnB, if I go to a hotel and I do not like my room I can switch it. If I use AirBnB and the place sucks, well, I'm stuck. Unless I want to go through a lengthy customer service battle.

Listings managed by professionals are pleasant on the other hand, I honestly do not want to check-in putting up a front after lining my "host"s pockets. I pay for a service and receive service. Let's not pretend they're doing this for any other reason. AirBnB damn isn't Couch Surfing.

[user5994461]

The disputes are usually quickly opened and resolved.

Just take pictures, explain the problem and open the dispute.