[privong]

> I emailed them describing the problem and they emailed me back with the boiler plate suggestions about checking your spam folder that can be found on their support website. Which I explicitly said I had already tried in my support request.

I had a similar issue. I posted a clear support ticket, heard nothing for at least a day or two (probably longer) then got boilerplate about checking the support website. I replied saying I did and that the information on the support page couldn't be used to solve the problem. Nothing from Coinbase for a week, then another bot email saying they'll close the ticket unless I reply (again!) saying my issue was not resolved. This back and forth lasted over a month.

It reflects pretty poorly on them as a company and I really can't recommend using them as a result. The underlying support issue was related to their verification software. If their verification software doesn't work for some reason and their support is isn't focused/careful, then you're out of your account for more than a month.