[zeratax]

I've had a problem where 2FA would always default to the authy app I once used, but I just wanted the raw QR code to use a simple OTP app.

One week after contacting their support and not getting any response, I got an automated response asking if I am still interested in a follow up and if so, I should reply to this mail.

This continued for 2 months every week. I then decided to start complaining on their subreddit and twitter and coincidentally immediately got a mail helping me with my original problem and finally fixing it.

Now with the hardfork I withdrew all my funds as well and will never go back.