[joering2]

The only weapon you have (that they care about) is a chargeback dispute.

I know a story when someone bought some coins with Visa credit card and they had some issues with Conibase service. Same story with tickets - open only to have it closed down next day with suggestion to look into knowledge base.

Then they proceed to the bank and opened a chargeback dispute based on false advertising (legitimate reason) that Coinbase promised to help and are not.

You see - since crypto-currency is not tangible item (you can call it service, if you will), neither Visa, nor Amex or Mastercard will have issues with your dispute, because there is even no tracking to proof you received your "product". Of course once the funds are returned to your credit card and bank notifies Coinbase about the dispute, Coinbase will take your coins away from you, but that's not the point. You see -- it doesnt matter to Visa if you process $1 billion in monthly transactions - if you have too many chargebacks, they will shut you down. End of the story. You open another account - you go on the MATCH list and owner(s) SSN/IDs are on it for 5 years so bye bye processing credit card transactions.

Coinbase might not care about you (I am sure they do per se, they just cheap and won't hire enough eyeballs to answer customer support), but surely they care about their chargebacks dispute level.