[vmp]

When I tried to reset my ICQ password they wanted me to message 5 friends and have them vouch for me, people with whom I haven't talked in 15 years.. otherwise they wouldn't unlock my account which is coincidentally, for some unapparent reason, in some sort of restricted mode where I can't send any messages. Support would not budge and unlock my account even after I provided ample proof.

Why is it more difficult to get back in to my 20 year old ICQ than it is to reset any other password I have, even "high security" sites like Bitcoin exchanges or Domain Name providers.