[tpallarino]

I don't really see how it's stealing from their other customers when anyone with a nonzero BTC balance could have shorted BTC with BTC in their margin account.

Somehow I'm penalized for trying to maximize my profit based on the terms that were stated, even though that's what every single other person on the exchange is doing. Basically they chose to favor those who didn't understand the terms or what was going on in favor of those who did.

[harryh]

A bunch of people did what you did. That (before their correction that has you so riled up) lowered the coefficient used to distribute BCH from 0.8539 to 0.7757.

The BCH you attempted to acquire for no cost would have come from other customers in the form of that smaller coefficient.