[potatolicious]

I don't think human moderators are the clear fix at all.

Both Facebook and Twitter employ a large number of human moderators, and they still regularly make judgment calls that are comically bad - defending stalkers while suspending their victims, suspending users that are the target of coordinated harassment campaigns, etc.

The reality is that when you have an army of people who need to churn through a vast amount of content per day, without the time or authority to look at the full scope and context of user interactions, they will make lots of bad calls. Doubly so if the moderators live half a world a way and have little awareness of the culture and norms of users they're asked to evaluate.

Add this to the fact that the really obvious abusive comments can and are already being moderated by automated systems, it means the human moderators are overwhelmingly exposed to the trickiest, least cut-and-dry situations.

[DanBC]

> defending stalkers while suspending their victims

or refusing to delete photos of women and their ex-partners when they've been killed by their ex-partners.

http://www.bbc.co.uk/news/uk-england-gloucestershire-3461822...