[endlessvoid94]

> splits and civil wars cause customer confusion and are harmful for bitcoin adoption

I agree with this point, and I see Coinbase's comm as trust-building with their (perhaps nonvocal majority?) customers.

The future of this technology cannot work if you must understand the jargon and consequences of a fork (and whatever else can happen), and then form an opinion of your exchanges as a mainstream adopter based upon how they deal with these intricacies. Most people just want something easy to use. Coinbase has allowed that happy path to continue, and I trust them as a result of the manner in which they handled this event.

(Now, for people in-the-know, things are different. But I'd bet that Coinbase's target audience is not blockchain hackers.)