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>I've seen many campaigns where we were getting huge ROI in terms of actual dollars. So there are clearly lots of people out there who do click on ads and take action. That's the problem, though. You can tell me that the user clicked on the ad and then bought my product; but was the user going to scroll down to my organic search result, click on that and buy anyhow? The advertising sellers claim that they should be credited with the sale, when all they are providing is moving the last link up; at least in the industry I was in, a user, generally speaking, isn't going to sign up with a VPS provider they haven't heard of. Sure, sure, putting a special in front of them can move you from second or third place to first place, and there's value in that, but really some brand advertising needs to be done before you can sell at all, and as you pointed out, measuring the effectiveness of brand advertising is super hard. I suppose there are some products where the user really is going to buy the product first linked; but I think there are a lot of products where the user doesn't make a buying decision for some time, and the last click... may not have a lot to do with what order the links are in. I think this is the real problem with online advertising; tracking that last click into a purchase is fairly easy (though, as you point out, some people don't even do that) but figuring out how much of that purchase was because the link was first, and how much of that purchase was because the user had previous knowledge of you? that's hard - I understand that a lot of research is being expended in this direction, and that this is the value proposition that Facebook claims, but... it's a hard problem, and depending on the product, you could reasonably argue that the state of the art isn't as good as the people selling advertising say it is. |