[aspir]

Slack is going to have to do a better job of educating new users as they grow. Assuming that these large, traditional enterprises will know how to use the tool without some sort of guardrails or deeper education will be problematic and likely hurt long term adoption.

[marzell]

As options, integrations, and bots in Slack get more and more customizable, in many cases it will end up being the responsibility of individual organizations to provide some sort of training for their users. SOPs and conventions will be unique to each organization.

It kinda gets to be a situation like we have with some of the huge CRM and asset management systems, where the official documentation and training is really more focused on setup and administration, and the specific implementation is really up to the org.

[jbob2000]

Can confirm, working at a major bank which "uses slack". Our channels are completely dead, everyone still emails each other stupid crap like "Looks good!".

Give it a few more years, big institutions are still full of people who are just getting the hang of email.