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by cyphar 3261 days ago
I believe that you're expemplifying survivor bias. People use Bugzilla despite its horrible UI (and in fact, I know of several teams that have GreaseMonkey scripts that create an alternative UI on top of the base Bugzilla one). Bugzilla does a lot of things right, but its UI is not one of them.

GitLab had similar problems with its UI, and they've been improving it. Personally I welcome the improvements (though we use CE and not EE internally).