[staofbur]

We did that. They were still finger pointing two hours later.

Legal guys said it wasn't worth suing them because we'd have to pay up then or lose the support contract.

[odammit]

Oof. You should bill them for your time. I sent HP or Dell (can't recall) an invoice for $800 in my early 20s for my time wasted on a support call where a "support tech" had asked me to reinstall Windows as a way to fix a disk that failed in a RAID array. OS was AIX.