[edaemon]

Alibaba Cloud doesn't have full support for English-speaking customers either. The billing interface is only in Chinese, and some of the core features are only available on their Chinese site (there are two separate logins with a nearly identical UI). There are also some issues that require a Chinese national with a verified identity to take care of.

You can get by with most things but I've found that you really need someone who can read Chinese to use it properly.

[gentro]

I would not recommend using any of the Chinese cloud services unless you need to reach the Chinese market.

And yes, there are all sorts of bureaucratic surprises that will make your blood boil.