[busterarm]

This reminds me so much of my experiences working in a computer repair shop ~15 years ago.

Funniest thing about it is that as a sales rep I sucked, but once I got moved into repair, I was absolutely destroying our sales team in sales often by 4x their best rep without even trying.

There were a couple of Black Fridays where the store made all computer sales take place at the repair center because of it.

[kqr]

> Funniest thing about it is that as a sales rep I sucked, but once I got moved into repair, I was absolutely destroying our sales team in sales often by 4x their best rep without even trying.

I find this incredibly interesting because it's telling us something about how to make people perform at their best. I believe I'm the same way regarding making pitches from a repair bench.

Do you know why it happened that way to you? I'd share my hypothesis but I don't want to prime you.

[busterarm]

My goals were different and I wasn't worried about making sales anymore, just telling them what I thought was best for them.

I wasn't expected to sell anymore either, so my approach to dealing with people in the store could be different too.