[siliconc0w]

Ask the company for other customers you can talk to and then take a few members of the system engineering team responsible for supporting it out for dinner to learn the real story.

In truth though, a lot of enterprise software sucks and it sucks to support but there are usually few better options. Often velocity is the 1st, 2nd, and 3rd priority so it's easier to pickup some shitty software and spend some engineering resources to 'make it work' than it is to try to internally sell investing the resources needed to build a better bespoke solution.

[philjr]

The difference between doing that and talking to 3rd party integrators is the ability to compare across vendors.