[swenn]

Interesting experience, I recently read an article that gave me the impression that they rather improved the system.

Excerpt from https://www.appcues.com/blog/rating-system-ux-star-thumbs/

"In addition to the new rating system, Netflix has new match percentages (up to 100%) to more accurately predict how much users will like something.

...

The new rating system received 200% more ratings in A/B tests, according to Netflix VP of Product Todd Yellin.

When it comes to rating movies and shows, stars reflect the preferences that people want to have, rather than how people actually behave. Todd gave the example of users giving 5 stars to a documentary but just 3 stars to an Adam Sandler movie that they watched over and over again. “What you do versus what you say you like are different things,” said Todd."

[dkarl]

If Netflix was trying to ensure that what I was mostly likely to watch next had the highest star rating, no wonder they gave up on it. Our opinion of the quality of something is not a good predictor of our likelihood of watching it.

Their users are surely not confused about that. So why does Netflix want to present a prediction as a rating? Is it to flatter their users by telling them that the thing that feels instantly gratifying right now is actually an amazing movie? "Hey, great choice. Billy Madison is a five-star movie. What? Why would you feel bad about not watching Raging Bull instead? It's a two-and-a-half star movie at best."

In other words, Netflix, like Facebook, like Doritos, is engineering itself for maximum addictiveness without regard for honesty. It will shelter you from even what you know and reassure you that whatever triggers a pleasure response in your brain is the best. Relax and enjoy it.

The truth is that we consume easy things a lot more often than we challenging things. It would be exhausting otherwise. But the best things are often the most challenging. We know that, we know that easy movies are just a way to kill time, but Netflix wants to do us the service of helping us forget it, because then we might be 1% more at ease when we watch Netflix and 1% less likely to switch to another service.

[scythe]

>When it comes to rating movies and shows, stars reflect the preferences that people want to have, rather than how people actually behave. Todd gave the example of users giving 5 stars to a documentary but just 3 stars to an Adam Sandler movie that they watched over and over again. “What you do versus what you say you like are different things,” said Todd."

There's a reasonable objection to this behavioral definition of "like", which is that it doesn't actually make people's lives better, it just fills them with more compulsive behavior. It's not necessarily "irrational" to wish you were more patient, or to want to ask Netflix to show you useful things rather than useless fluff. That you occasionally betray your stated goals does not mean you should be denied the right of self-definition.

In other words, what people say they like is more important, to me at least. See eg "Thinking Fast and Slow" by Kahneman.