[sebslomski]

Chatbots are extremely hard. Many of us are jumping on the bot wagon and leverage AI with NLP & intent recognition. But they miss the important bit: It's all about the conversation itself. "If content creation isn't right, the conversation won't delight" (Adrian Zumbrunnen) The technical aspect behind chat bots is only the tip of the iceberg. We need Conversation Experience Designers instead of AI Engineers & UI Designers. Many chatbots start with questions like "how can I help you? Type something". What should I as a customer expect from the bot? When I visit a website, it's pretty soon clear how it works and what to expect. This doesn't apply to bots.