[swiley]

If you can spend the time to write good documentation for your product then you don't need a chatbot, just good search and good formatting.

If you can't be bothered to write good documentation then you won't be bothered to feed useful information into the chatbot, which is way more clumsy than a searchable manual anyway.

[gozur88]

A great many people won't read your documentation and will become "stuck" until they have a person explain things. If they're customers you pretty much have to tolerate it unless you're willing to lose them as customers.