[michaelt]

Personally, if a company can't provide support where you speak to a human, I'd prefer that they be honest about that - rather than having my hopes raised then dashed and my time wasted by a chat/phone/e-mail contact that doesn't go to a human.

[tyingq]

I worked on some IVR implementations some time ago. Quite a few would interpret and understand swearing, and route you to a human via a priority call queue. Similar for multiple button presses of the zero key.