[pmontra]

I agree with the conclusion. Voice input instead of text and better understanding and language generation would help.

However the current status is not so grim. In a different application domain, a customer of mine uses a chatbot to collect leads of credit requests. Their very basic chatbot converts much better than their form. The difference is so big that it pays for the extra work to manually extract data from those conversations that went to the end but we can't automatically get all the information from (funnily formatted dates, addresses, etc)