[tyingq]

I can see both being true. Assuming the sales staff are on commission, there's a strong possibility some asshattery happened.

Perhaps you didn't run into any unethical sales staff.

[timr]

I ran into plenty of idiots in sales. I don't assume anything about what salespeople say...but I know for a fact that salespeople at Yelp have no ability to affect reviews.

[tyingq]

Anyone has the ability to affect reviews to some degree. And anyone can imply they have more control.

[timr]

"Anyone has the ability to affect reviews to some degree."

No, they don't. Except in the imaginations of conspiracy theorists.