[scurvy]

Curious, but is there any company that treats CSR's really well and have a 85%+ employee satisfaction?

I've worked at a lot of great companies, and the CSR groups are always unhappy and have miserable employee satisfaction ratings. I also started my career in customer service, so I've seen good and bad firsthand.

[jimmywanger]

I believe Zappos treats its CSRs fairly well, considering they are considered the backbone of the company.

However, this is secondhand, gleaned from several books and articles I've read.