[johnbellone]

I am genuinely wondering why you think this way? I do not expect my users to report failures. If they do I am more than pleased (not sure I would call it a "gift") because it shows that my product is good enough that they won't just leave out of frustration.

As technologists, we develop tools and services to capture bugs (both server side and client) so that we gain more insight into how our product operates. A user that takes time to give a well crafted bug report is rare. Most of the time it tends to be legitimate gripe that a feature isn't working.

Update: After writing I am re-reading your comment and now thinking we are on same page.