Hopefully you lot took it as your own failure and not the poor intern dropped into the field with one of the most over complicated technologies and 'magical thinking' tooling.
Sure, we shouldn't have been so busy to not support our teammates.
Still, I don't consider it a big failure. A lot of people go through life using technologies without really knowing how they work. He could have very well drag-n-dropped the soap endpoint and never learned a thing about soap. Now that he knows a bit about it he may alter his decisions in the future knowing the guts e.g. 'don't do that because it won't work through soap' etc.
Still, I don't consider it a big failure. A lot of people go through life using technologies without really knowing how they work. He could have very well drag-n-dropped the soap endpoint and never learned a thing about soap. Now that he knows a bit about it he may alter his decisions in the future knowing the guts e.g. 'don't do that because it won't work through soap' etc.