[krzrak]

> Google is untrustworthy because you never know when they discontinue any service. They have no concept of customer service. They might well be running by robots.

With Dropbox is the same. Some time ago a weird bug occured on my Dropbox account and I reported it. Being paying customer (3 accounts) I expected my issue to be handled professionally, as with most of other services that I use. Unfortunately, I was disappointed. My issue was handled by someone ho had no clue what is the problem and how their service works and looks. During 20+ emails exchange I got mostly advices of reinstalling the applications, etc. They ignored my requests to pass the ticket to someone more knowledgeable. I had to complain on their Facebook page to get the task read by someone else and (finally) get passed to "analysis". But then, weeks passed without word from them. When I finally asked about the progress, I got answer meaning "your issue is not important enough for us, so nobody is working on it right now and don't expect it will change in the near future". Then some time more passed and they finally fixed the bug (it was something on their side, fix was listed in the mobile app changelog). I asked for an account credit for a time when the app wasn't working properly, which influenced my day-to-day work (which is normal with other services), but were repeatedly told to "fk off" in more or less polite way and then ignored completely.

So it seems that Dropbox is introducing the "best" Google customer service policies.

[B1FF_PSUVM]

> is introducing

Nah, they've always been good at not listening to what they don't want to hear.

People were asking about client-side encryption back in 2009, and they've been mishearing for all these years. Top notch.

[msh]

Well I guess they don't want to pay for the extra storage when they can't dedup files.

[mockindignant]

I understand what you are saying, and that is a somewhat plausible story. Another one is that search is more difficult.

But the reality is I think for any company with serious security policy will have to pass on a service that only "sort of" secures their files.

There are a lot of people also who will not ever consider going with dropbox because they have on their board (Rice) someone who has a sordid track record when it comes to warrantless wiretapping, torture, and so forth.

In my opinion dropbox is OK for sharing docs between 2 people as long as the doc is not something you consider private. If you want privacy though (business files/docs/artifacts), best to pick something else.

[paholg]

There are methods of client-side encryption that still allow for deduplication.

For example, use a hash of the file as the encryption key, then encrypt that hash with the client's key.