[xadhominemx]

I don't see how you can find it insulting. You pay less because you receive a lower level of service and that includes the pretzels.

[Thrymr]

You really don't see how being called out on the loudspeaker could be insulting even if the ticket buyer was fully aware of the service difference (which they may not be)?

[xadhominemx]

Is it insulting when you have to sit in the normal seat pitch economy seat when the row in front of you paid more and received more knee space?