[buckhx]

United charges for carry ons. I had to book a flight day of for a family emergency and it was super inconvenient. I couldn't even find a fare class on United with carry ons that wasn't outrageous. You also can't check in ahead of time because they inspect you to make sure you aren't sneaking any carry ons.

[zjaffee]

As of when? I've taken a ton of flights on united and never had to pay a carry-on fee. I've seen such fees on airlines like spirit or fronteer, but never on a "non-discount" airline.

[OkGoDoIt]

United is piloting a new program called "Basic Economy" for flights to Chicago and probably other cities, which effectively turns them into Spirit or Frontier Airlines. It's incredibly crappy. My guess is within a couple years all airlines will be doing this.

https://www.united.com/web/en-US/content/travel/inflight/bas...

[yellow_postit]

Most fliers want the lowest price, full stop. They'll complain about it to no end but will still keep voting for it with their wallets.

Must be an interesting challenge separating out real user issues from the volume of complaints about the service people were advertised and agreed to up front.

[dragonwriter]

> Most fliers want the lowest price, full stop

Is it that most fliers want that, or is that headline ticket price is the easiest thing to compare with existing tools, and what people can compare easily shapes their selection criteria?

[izacus]

How do you "vote with your wallet" when your flight to see your family (or destination) is operated by a single airline and you have no choice?

Do you ever use brain when you repeat this religious mantra?

[sokoloff]

It's not necessary for every single flight to have multiple acceptable flight options for the market forces ("vote with your wallet") to have an effect. You could not go. You could drive. You could fly into another airport and drive the last leg. You could charter.

I go out of my way to choose Delta(/KLM/AF), JetBlue, and Southwest over United, Frontier, Spirit, and Ryan. That works, even if it means I once in a great while fly on United because that's the best choice for that particular trip/leg.

[saryant]

How many markets are served by, say, United and only United? Other than their Micronesia operation, I can't think of any where you wouldn't be able to drive to an alternate airport within an hour or so drive (really just EAS airports).

[toomuchtodo]

Hopefully Southwest never goes this route. They are my favorite carrier.

[njarboe]

I like them a lot also. Full credit on cancellations up to 10 minutes before take-off, two bags checked free, and no hubs (point to point, non-stop is the way to fly). At least they are unlikely to be bought by another airline at his point. With a market cap of $37.6 billion, they are the second biggest airline world wide and just under Delta's $39.4 billion.

[kobeya]

Southwest never will. It is against their values and how they differentiate themselves.

[willstrafach]

This does not sound correct at all. A personal item and carry on are always free on legacy carriers like United. Are you sure this was not checked baggage?

[OkGoDoIt]

I wish that were true, but things are changing. United is trying to compete with budget airlines by introducing a new fare class called economy basic. https://www.united.com/web/en-US/content/travel/inflight/bas...

[frenchie14]

Read very carefully:

https://www.united.com/CMS/en-US/travel/Pages/BaggageCarry-O...

[dragonwriter]

Technically, they aren't charging for carry-ons, just disallowing them (for Econ Basic) and leaving checking (and paying the checked-bag fee) as the only option.