[madcaptenor]

As a somewhat frequent Airbnb guest (about ten times in the last five years), I can second that getting check-in right is key. I've had a couple places I've stayed at where I had to pick up the key from a different location (once a convenience store around the corner, but another time it was from a friend of the host a few miles away!) and this is frustrating. I tend to not mention it in reviews/let it affect the rating I give but other people are probably less lenient than I am...

[tedmiston]

I've had one like this too internationally where the key had to be picked up from someone else at another shop but the host gave terrible directions and to my confusion the shop didn't exist on Google Maps. It ended up taking over an hour to be able to get the key and check in meanwhile I'm wheeling around a suitcase in the super hot summer sun. At the end, returning the key added another half hour, to a trip that was already just a few days. That host in particular also claimed to have AC on Airbnb but really only had fans. It added unnecessary stress to a short trip. The key box really should be a universal thing.