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by hnruss
3280 days ago
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If I were doing consulting, I'd look into using JIRA Service Desk to interface with clients and using JIRA internally to track tickets (JIRA integrates with Service Desk). I'd manually enter any external communications into Service Desk as a way to both log and confirm the communication with clients. My favorite feature of Service Desk is that it provides a clear "status" so that participants know whose court the ball is in. |
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