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Ask HN: Has Uber CS gotten a lot worse?
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1 points
by j_shi
3274 days ago
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Uber CS used to be responsive and helpful. Nowadays, responses to customer service tickets have been copy and paste boilerplate that only remotely address the issue. i.e. Today I contested a wait fee, and immediately got a boilerplate "what is a wait fee - a wait fee is ______" response, with the ticket being automarked as resolved. Responding to that elicits further boilerplate. |
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