[infinity0]

To use your analogy, the article's title is "The key to jobs in the future is not water but land." It spends very little time arguing this. Instead, it assumes it, and rather argues why land is useful, with some random remarks throw in about how the land is green and the water is blue.

I don't think it's an over-reaction to understand that they are implying that the water is unimportant, and also implying that the water won't help to fulfill the same needs that the land might fulfill.

And here, I think your analogy is biased in favour of the article; there's no reason why analytical skills can't help us improve services that require a lot of emotional empathy; they are not as separate as "land" vs "water.

And if you're talking about irony, what I find ironic is an article that places such importance on emotional empathy is happy to use a divisive title like "The future is not X but Y". Obviously the people that personally hold greater weight for X are going to be annoyed. And they didn't even do a good job of explaining why they think it!

[pron]

> To use your analogy, the article's title is "The key to jobs in the future is not water but land."

No, it isn't.

> I don't think it's an over-reaction to understand that they are implying that the water is unimportant,

Not only do they not say that, I seriously doubt they think that.

> and also implying that the water won't help to fulfill the same needs that the land might fulfill.

Well, that's a matter of opinion and you're welcome to disagree with the article, but I think that there are many important jobs that software can't do well. I certainly don't think that it's obvious that software will do all those things well any time soon.

> there's no reason why analytical skills can't help us improve services that require a lot of emotional empathy

Maybe, but the article says no such thing.

> they are not as separate as "land" vs "water.

At this point they are.

> what I find ironic is an article that places such importance on emotional empathy is happy to use a divisive title like "The future is not X but Y

What I find ironic is that this is not the title at all.

> Obviously the people that personally hold greater weight for X are going to be annoyed.

Why? That's not the title nor explicitly or implicitly said in the article at any point. What annoys me is that not only are you now in the position having far more power, but are annoyed at the claim that others may have some power as well, insisting that your power dominates theirs and balking at the idea that it may not.

[hosh]

> there's no reason why analytical skills can't help us improve services that require a lot of emotional empathy

While I agree with that to a certain extent (example, the work Microsoft is doing in collaboration with Dr. Eckman's work on microexpressions to read emotional cues from facial expressions), there is a certain part in mindful, loving-kindness that I doubt could be replicated by automation. (Or rather, if there were a way, it would involve a kind of self-serve ... where the user is lead through an experience that generates self-compassion).

I say this as someone who has spent much of my 20s and early 30s heavily analytical, then went through some extreme, transformative experiences. These transformative experiences got me in awareness of emotions in a way that was difficult for my intellect to fool me into thinking otherwise. There was a world of experience that made much more sense.

You're mistaken in thinking that emotional empathy means that such people will not be divisive. The most compassionate can stay centered even in face of extreme divisiveness -- being centered in midst of extreme emotions is why they _can_ be compassionate -- and as such, can often be the voice of uncomfortable, deep, soul-shaking truths. Or better, to bear silent witness for the uncomfortable truths as it works its way out into the open.

The kind of "emotional labor" this article talks about involves bearing a lot of pain and suffering, above and beyond the physical labor. These pain are often pain that, others are not witnessing or mindful themselves. The traditional archetype of heroism is exactly the wrong archetype that bears these pain: the traditional hero who bears pain fools himself into thinking he still retains control over when and how that pain expresses itself. Life, though, brings pain all on its own. No one can control it. Absorbing, deflecting, and armoring against pain does not develop empathy. There is no fooling yourself that you can control when and how it happens, and that unpredictability and lack of control makes it much more difficult to experience. A traditional hero eventually breaks under these conditions. Our society currently materially rewards these heroes, even though they are not suited for dealing with pain and suffering.

When we cross a threshold with automation, I think we will no longer have much left to keep the existential anguish at bay. And that's when people who have been quietly working with these difficult emotions will help keep things from flying apart.