[Bill_Dimm]

I don't think "100% in-house techs" is right. I have Comcast Business and my line was recently cut (probably an accident by apartment maintenance). The tech who came out and put in a temporary line was from Comcast, but he said a contractor would come out at some point in the future to put in a permanent one (hence, he could not guarantee that I could get a notification when it would happen).

[packetslave]

Interesting. I've had techs out several times in Santa Clara, both for installs and for repairs/troubleshooting, and it's always been a Comcast employee in a Comcast Business van.

[monocasa]

I've had contractors come in vans with official Comcast insignia on the side.

[MertsA]

That's because they have a different team to do burials.