[stinkytaco]

Have a series of summits to discuss culture. Have focus group meetings with everyone from execs to drivers in the room. Hire a new HR director or put someone into place that can overhaul the reporting system. Do sensitivity trainings, retreats, summits, whatever. This directly a addresses the harassment issue. I don't know much about how harassment reporting works, but there has to be some sort of standard that HR professionals are trained in.

Then I would raise fares and remove tipping. Improve the customer experience.

Finally I would hire more local employees to monitor on-the-ground operations like drivers, cars, and service. Set up a mentoring program to help drivers get started and stay on. No one is fooling anyone by treating them like contractors. For customers, drivers are the face of the company. I'm brought to mind of Disney's "cast member" concept. The lowest employees on the totem pole are the ones your customers see the most, invest in them.