[jroseattle]

> It depends on scale and the skills available to you.

Skills -- yes. Scale? That's kind of the point, nowadays. You don't need a large staff to accomplish scale.

> I doubt it's the cause of their issues.

Their eng/ops approach wasn't the cause of any business issues, AFAIK. That's why my comment is directed around what happens when business performance suffers -- you start looking for cost reductions.