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> >I tend to assume the service was also poor, and they earned exactly the tip they got! > 99.9% of the time poor service is not personally the customer service employee's fault. "If you hear someone complain about a tip" is the important context that you removed. Maybe the employer is responsible to train the CSR that you should not complain about tips, or lack of tips... I don't think so. I think your parents should teach you that. I think it's common sense. If you got a tip, you should not complain about it. I don't think that 0.01% of people _complaining about_ their tips to the customers are responsible for it. That's nonsense. If you did not get a tip, you should not complain about it to the customers! If you are regularly complaining about your tips, or lack of tips, it is a sign that you are providing bad service, and you should improve. If there is a systematic issue, you are understaffed, the kitchen staff sucks, etc... I can concede it's not your fault, but it is going to result in a statistically significant hit to your tips, and you should see if you can get them to improve. If I ask for a sandwich without tomato and you bring me a sandwich with tomato, the same person who complains about having to make the sandwich again because they got the order wrong, is the person who complains about their tips. The one whose service is habitually bad, because of their attitude. |