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by newscracker
3289 days ago
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The free tier is in a waiting list right now. I thought I shouldn't try the paid one without getting a feel for how good and fast the service is (had bad experiences with another highly popular VPN provider in the past and canceled within a few days). I also wondered why ProtonVPN doesn't list any trial period in the paid plans. So I went to the support page and found that it has nothing about payment, trials and cancellations. I then went to the Terms of Service page [1] and found that one can cancel within 14 days and get a full refund. If anyone from ProtonVPN is reading this, please move this information to the signup page and also list it on your support pages. Those are the places for this important piece of information. Almost nobody reads the terms of use on any website. Quote from the Terms of Service page (typo "Guaranty" ought to be "Guarantee"): > Money Back Guaranty > You may cancel your account with a full refund within 14 days of the initial purchase. Refunds or credits beyond the 14 day window will be considered, but at the sole discretion of ProtonVPN. The Company is only obligated to refund in the original currency of payment and refunds will be processed within 14 days of the request. To request a refund under our Money Back Guarantee, send an email with your request to support@protonvpn.com. [1]: https://protonvpn.com/terms-and-conditions |
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