|
|
|
|
|
|
by colah
5835 days ago
|
|
|
Also, by forcing people to invest time like this, they build customer loyalty. The customers don't want to admit that they were wrong. On the other hand, this could backfire if someone gets fed up. It only builds loyalty if the customers tolerate this abuse -- because then they need to explain to themselves why they did. |
|
|