| quick review. im arriving in vegas in a couple hours so i thought id check it out. after signing up, i'm asked to enter my flight details, which goes reasonably well until you ask for the record locator number, which is required. I have no clue what a record locator number is or where to find it, so that's as far as I got into the booking process. I literally can't continue right now, and at this point, the potentially helpful intercom is gone. the price for Vegas would have been ยง305, which sounds incredibly expensive. I don't really get why the pricing is different for different airports, other than the fact that you want to fleece people for as much as possible. At least feels that way. In order to fully take advantage of your service, I'd need to book it for both airports. That puts the price in the $500 range, which effectively doubles the price of the ticket for economy class flights. For business class flights, we are still talking about roughly 25% of the ticket, or 125% total. Thats incredibly expensive and I dont really get the value proposition. If I travel for fun, I go through customs which takes an hour at the worst and then I walk out the hall, press a button on my app and an uber picks me up. I dont see how you can possibly speed that up. Even if you could cut out the whole customs process entirely, which I doubt is possible (picking up the luggage is the time intensive part), it would not be worth it. If I travel for business, whatever I do at the airport amounts to a billable hour so I dont REALLY care either. For reference, I make $20-$30k a month all things considered. I feel its expensive. Based on the value offered, I wouldnt book it. Maybe I lack a really annoying flight experience. Now, you could argue that I'm not your target customer, which is fair. I get that there are people who make more money. But. My girlfriend happens to be wealthy. She takes advantage of services like yours. But she would never visit some random website to book that off of. When she travels, she gets picked up at home and then a whole bunch of things happen that go beyond what you offer and its being taken care of by her credit card company. At the airport, she's handed off to the priority check-in line of her favourite expensive airline and then its off to the business lounge where some concierge takes care of anything that could potentially bother her. I'm sure that this may be more expensive than your service, but she doesnt care. Its just a line item on the credit card bill that shes not even going to look at. If you want to compete with that, go super high-end and somehow make it really easy to book. btw, she wouldn't know her locator number thingie, either. If you want to just do the thing you do, I believe it needs to be cheaper. Or at least make the pricing consistent so that I dont feel like I'm getting fucked for flying into vegas. |