[neerkumar]

I think this can make sense. I recently traveled with a toddler for the first time. I was amazed by how in certain airports (the Asian ones), when they saw I had a toddler, they managed to speed up the process by sending me to other lines. At the same time, in the US they didn't send me to any special line and was horrible. I would have easily paid 200$ to avoid staying in line with a toddler.

The website though seems so vague. It is really hard to understand exactly what I would be paying for. There is a little bit of everything and nothing is very concrete.

[blainevess]

Thanks for your feedback. We are working on the language on the website. Believe it or not, our pricing / services page (https://www.solve.com/pricing/) explains this service much better than what's been done in the past, but you're right that there's room for improvement. The next version of the site will be launching this month and is a bit clearer.

[neerkumar]

That's (a bit) clearer. I hadn't seen that.

I think the entire airport experience is a mess and one of the few things I can think of that's actually worse than 20 yrs ago. If you guys gain deep knowledge about their process and can then make it more efficient via technology, it would be huge.

Good luck.

[shawnsheikh]

That's definitely the goal! Thanks for the kind words and we hope we can help you on a service soon!

[splonk]

Suggestion: have the autocomplete on that page default to exact match for the IATA code first. I tried entering SIN and had to scroll through a bunch of other airports first.

[shawnsheikh]

Awesome feedback! We're launching a new version of our platform in a week or so and we're fixing a fair amount of the autocomplete and airport/airline search issues.