[rllin]

Where are you seeing (your own comprehensive market research?) that there's an actual demand for this? I'm very curious as wanting a service like this seems like such an odd desire to me. Traveling is cumbersome at times, but those that do it often often have it down to a science themselves.

[blainevess]

This type of service has actually existed for about 20 - 30 years and a decent number of people use it, but there's never been 1) an easy way to book it and 2) price transparency. We've solved those two issues and we believe many more people will book the service once they're aware of it. Plus, frequent travelers want to move quickly and safely and we help make that happen.

[splonk]

On the topic of price transparency, can you discuss the breakdown of the pricing between different airports? I've traveled enough that I'm not particularly interested in anything besides expedited immigration, and I can totally accept that it's expensive to get a person past security and buy you into the line, but I'm confused about the difference in pricing for, e.g., LHR, where $220 gets you fast tracked, and SFO, where $375 doesn't.

[shawnsheikh]

That totally makes sense. Right now, we're working with a fair amount of fragmented suppliers. At airports with higher demand, we're able to decrease pricing due to scale.

As for places like SFO - in the US in general (Miami and JFK airport being the exceptions), no company has access to meet clients at the gate for international arrivals, so this service isn't as in demand.

We're also still working on crafting our wording and how to pitch the value props to our clients.

For airports where it says does not include fast track immigrations/customs (except for the US), we usually have an expedited immigrations/customs. Another agent will go stand in line a head of time and you can cut in with them, or they'll know the immigration officer and simply walk you to the front. It's true for all airports we service except for the US airports.

[avarun]

Is it true for DEL?