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by wruza 3289 days ago
I have no answer, but few questions. If you offload your stress to someone while on vacation or short breaks, will that solve one-man problem? Or will it become two-man, one of them having no big interest? If you take a day off per week, does your service lose 1/7 of its quality, or is that day a complete show stopper?

Can stress points be determined, classificated and resolved to processes (some classes refused)? Will clients appreciate that? Is there economic in creating departments that will take problems as a whole, not as distinct persons? Do you have non-key features? How much do these cost to you?