[jacquesm]

I actually try to teach the companies I work with. I call it 'never ending ticket queue syndrome'. What I try to tell them - and which usually clicks - is that the ticket queue is not supposed to be a tredmill, but a series of roads going to an intermediary spot where you can get off the road for a bit. The shorter the ticket queue (or at least the visible portion of it) the better. Sticking your 12 year product roadmap and a couple of hundred unsolved issues the majority of which will likely be forever pushed back because of higher priority items in a company wide visible queue is an excellent recipe for burn-out.