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by jlemoine 3291 days ago
I am sad to see you had a bad experience with Algolia and I can assure you that we put a lot of effort on backward compatibility:

* we have never discontinued a feature in the API since the launch

* We never broke our API clients, we proposed a new version when a new feature required a big change but we kept the previous version (and this happened only on two API client in 5 years)

For the support, this is our engineer's team working on the product that does the support and we put a lot of effort to make sure all our customers are satisfied and get the relevant answers.

Then if you got the same customer experience with a $40 machine, you have probably not used all the feature/power of the engine. I am sad to see such a feedback and you can make me accountable to make sure we will do everything we can to satisfy all our users